Cancellation & Refund Policy

Cancellation & Refund Policy

At Findoo (findoobusiness.com), we strive to provide the best digital advertising, business directory listing, and promotion services to local businesses, professionals, and merchants.

1. Scope of Policy

This Cancellation and Refund Policy applies to all digital services, listing upgrades, subscription plans (Free, Standard, Premium, Premium Plus), banner advertisements, and lead management features purchased on our platform.

2. Subscription Cancellation

• Business owners and service providers may cancel their recurring subscription plan at any time through their user dashboard or by reaching out to our support team.
• Upon cancellation, your listing will remain active with its current tier benefits until the end of the current paid billing cycle. No further renewal charges will occur.

3. Refund Eligibility & Conditions

• Full Refund within 7 Days: If you purchased a paid listing subscription or promotional plan and the listing was not activated or published due to technical failure or verification rejection on our end, you are entitled to a 100% refund if requested within 7 calendar days of purchase.
• Duplicate / Erroneous Transactions: In the event of an accidental multiple payment or duplicate deduction for the exact same transaction, the duplicate amount will be refunded in full upon verification.
• Non-Refundable Situations: Once a business listing, promotion, banner ad, or mini-website has been published, approved, and promoted live to the public, fees are non-refundable as digital computing and marketing resources are immediately allocated.

4. Refund Processing Timeframe

Approved refunds are processed within 5 to 7 business days. The amount will be automatically credited back to the original payment source (Credit/Debit Card, Net Banking, or UPI) used at the time of purchase through our secure payment gateway partner.

5. Contact for Refund Requests

To request a refund or cancel an order, please contact our billing department:

• Email: support@findoobusiness.com
• Phone Helpline: +91 98765 43210
• Address: Findoo Business Directory, Freeganj, Ujjain, Madhya Pradesh - 456010, India